FAQ

Frequently Asked Questions

If the answer you looking for is not below, please don’t hesitate to Contact Us.

General FAQs

General FAQ’s

Mon-Fri: 7:30am to 6:30pm Sat: 8:00am to 5:00pm Sun: Closed Special holiday hours posted accordingly Address: 115 W. Montgomery Ave Suite 102 North Wales, PA 19454
During the hours of 9-11am and early afternoon and in the evenings after 6pm due to the traffic on Sumneytown Pike.
Please give us a call first to see if your items are ready.
No. We will hold them here for however long you need for pick up. We do not charge a holding fee pass 30 days like some cleaners do.
Yes only Visa and Mastercard. $15 minimum purchase
Payment is accepted during pick up. You are free to pay for the items in advance if you'd like.

Delivery FAQs

Delivery FAQ’s

Payment is accepted in Cash and Check. Payment is expected upon delivery when the items are dropped off. We are working on a future mobile and online payment system.
No. We can provide a door hook where you can hang your laundry bag of items for morning pick up. Our pick up times are from 8-10AM.
It is preferred to collect payment that is due upon delivery. However, if you cannot be home, we can arrange delivery method by placing it on your door hook or delivering the next morning. We can contact you to arrange payment.
If the weather is worst then expected, we will still pick up however it may be earlier or later in the day. For deliveries, depending on the weather, we will wait for clearer weather or contact you to arrange a different delivery time.
Dry clean items will be bagged with garment covers. Laundry items will be folded and placed in carry bags.
No. It is not necessary. This service is complimentary. However, if you'd like to tip the driver, he will gladly accept 🙂

Alteration FAQs

Alterations FAQ’s

Pants, Dresses, Jackets, Dress Shirts, Curtains. We also do repairs for stitch repairs, buttons, and zippers. Please call us for other items.
Yes! Of course. You will have a small private room in order to change.
Please bring your item needed for alterations and also the right shoes you like to wear for proper height measurements.
We usually like to take a few days to a week. However, early pick ups can be arranged.
Each item has its own unique features that can require more or less alterations. Depending on the material as well, each item will need different pricing options.